Welcome  To Diamond Star Experience

Welcome

To Diamond Star Experience

Right Holidays, right choices right here…unforgettable experience, real personal service...

Dear guest,

If you are looking for something a bit different, unforgettable experience combined with real personal service, then you are in the right place. Please relax and enjoy browsing through our many interesting holiday ideas, in our newly designed of our web site.

In Diamond Star Experience, we offer discerning clients the most selective products using my 30 years of knowledge and experience. During my 30 years in the travel industry, I have travelled extensively and personally inspected all of our products, ensuring the quality of the every aspect is right, including all the cruises and hotels we offer. I was also privileged to experience many happy moments and received many awards at the Travel Oscars, thanks to our core principle of customer care and our passion and dedication.

At Diamond Star you will find only the finest, unique holiday experiences, in all countries we offer. Like traditional Gulet cruises, luxury small ship Greek Island cruises or top class Adriatic Cruises in Croatia. You can cruise and and stay one of fine resort. Or you can choose to explore the mystical ancient Egyptian temples alongside river nile, sailing luxury 5* floating hotel vessel in Nile Cruise.

Our Tailor Made and multi centre options are endless, you have freedom to design your own holiday - you can chose to combine history, culture with cruises or just beach holidays. Our top multi centre holidays in Turkey is combination of Istanbul, Cappadocia, and the coast. Cappadocia is a very unique place to visit, a fairy-tale place, not to mention staying one of the luxurious Cave hotel or watching the sun rise from a hot-air balloon, enjoying the other worldly landscape from above.

Whether you choose to go Tailor Made holidays or to one of our cruises or combined them, our ultimate goals and aim is to exceed your expectations. Many return clients reviews are the best evidence of these, please do have a look at them here.

Please feel free to call me on 0330 390 0999 or email me at akin@diamondstarexperience.com I am happy to talk to you personally and recommend the ideal holiday to suit your requirements and ensure that you and your companions get the perfect holiday you deserve.

Best Regards,
Akin Koc - Founder & Managing Director
 

Holidays planning and concern of Covid-19

As we all experienced an extraordinary year in 2020 and 2021, the Covid-19 pandemic has impacted all of our lives one way or other. These unprecedented times have meant that we have all been forced to change plans including our holidays which we all look forward to. After experiencing 2020 and 2021’s period of uncertainty, it’s never been more important to use a travel company you can rely on. During the holiday booking process it is important to not only think about the sunny days but also prepare for the stormy days. With our core value of “high customer care” and our 30 years’ experience in the industry, I can proudly say, we have passed this test successfully. We dealt with all your enquires promptly and protected your holiday and your money.

Our track record of great customer service and customer satisfaction should give you highest confidence for booking with us.

  • High customer care is our core policy, with personal service from our dedicated team, from the start of the booking until your safe return to home.
  • 100% Financial protection: Our ATOL certification of holiday protection and member of TTA (Trust Account operations - Read more about the Travel Trust Association ), ensures your money is 100% safe, so you can book with confidence.
  • Flexible approach: We always offer a flexible approach and practical solutions to your holiday arrangements, including allowing late payment of your outstanding balance, changing or postponing your holiday without any extra cost (apart from any differences in holiday and airline’s cost and other stricter rules). In the event of a travel restriction affecting your holiday, we will contact you personally to discuss your all options.
  • Right products: We only work with high quality products, including vessels for the cruises and accommodations, hotels for your holidays. Even before the pandemic, we always paid special attention to their cleanliness, hygiene, and personal service. After the pandemic we pay even higher attention to all these details to make sure you will have 100% safe holidays.
 

Don’t just take our word for it, please read some of our clients reviews below:

Dear Akin and Sema,

"Just a brief note to say Thank you, and how grateful I am, for the refund of the deposit in respect of the above booking. May I also take this opportunity to say how pleased and impressed I have been with your professionalism, and the way you have conducted not only the business, but yourselves, at every turn. It was such a disappointment that, due to circumstances beyond the control of any of us, the planned trip was unable to go ahead, but you may be certain that if we plan to revive the idea of doing something similar in future, Diamond Star will be the first company to whom we turn. It is my great wish that the world, travel and, particularly, Diamond Star and everyone involved in the travel and hospitality industries, should return to normal as soon as possible. Should you ever wish me to furnish you, or potential clients, with a reference or testimonial, please do not hesitate to use my name and contact details, when it will be a pleasure to relate my positive experiences with Diamond Star in general, and you in particular.  
With kindest regards, thanks, and very best wishes, 
Yours Aye," Peter Robinson - 3 Sep 2021

"Sadly like many people our holiday for five people was cancelled due to Covid-19. The date of our holiday meant it was on, then off, then on and finally off again. Throughout all this I can't fault how Akin and his team dealt with all the hassle at a most difficult time for his company.  The refund was dealt with swiftly and our party can only thank everyone for all their help."
Mr Brian Chappell - 2 Jun 2020

"Absolutely brilliant service even with all that's going on at the moment, will be booking again "
Mark Thomas  -  10 Sep 2020

For more please click here

 

 

How do Diamond Star Experience and the Travel Trust Association provide 100% financial protection for me?

Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer's money. Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustee are required to authorise payments from the trust account. In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association. Diamond Sky Travel Ltd is acting as an agent for TTAFS Ltd, ATOL 10300.

TTA will guarantee the financial obligation of its members up to a maximum any one passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.  Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee here. 

Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.


Read more about the Travel Trust Association

Our Charities

We are dedicated to supporting charitable projects around the world, who are helping to improve communities and make the world better place.?

We would also like to invite our clients to make their own contributions, please see the links for these charities below:

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