FAQS

Who are the Travel Trust Association?

The Travel Trust Association is a travel trade association.

Our membership base consists of travel agents, tour operators and travel organisers.

The Travel Trust Association exists in order to provide you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny that you pay to our members is protected by the Travel Trust Association.

It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.

Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and tour operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.

All members of the Travel Trust Association have to abide by the members Code of Conduct. This is to ensure that the customers receive the best possible service.

How does Travel Trust Association provide 100% financial protection for me?

Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer's money.Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account.

In addition to being held in trust, your monies are also guaranteed.

A Stand Alone Safe Seat Plan policy is a guarantee which is issued on your behalf by the Travel Trust Association member. If your money is not in the Trust Account, the Stand Alone Safe Seat Plan policy will reimburse the loss of any amount paid to a Travel Trust Association member up to the value of £11,000 per passenger.

It is the combination of the Trust Account and the Stand Alone Safe Seat Plan that ensures all of the money which you have paid to a Travel Trust Association member is safely protected and available to pay for those services which you have booked.

Please be aware that this is NOT a travel insurance policy. The Stand Alone Safe Seat Plan will only protect the money that you have paid to a Travel Trust Association member. You will need to take out a separate travel insurance policy to provide cover for cancellation, medical expenses and lost baggage, etc. The Travel Trust Association member will be able to provide you with a travel insurance policy.

I booked with a Travel Trust Association member that entered into an event of default. What happens now?

A travel company enters into an event of default once they have ceased to be a member of the Travel Trust Association. It is a standard term used by the Travel Trust Association when a company is no longer a member of the Travel Trust Association for any reason. If you have booked with a Travel Trust Association member who has entered into an Event of Default, do not panic! The Travel Trust Association provides total financial protection for any monies you have paid TTA members for travel.

What does Event of Default mean?

A travel company enters into an Event of Default once they have ceased to be a member of the Travel Trust Association. It is a standard term used by the Travel Trust Association when a company is no longer a member of the Travel Trust Association for any reason.

What is the difference between Travel Trust Association and ABTA?

ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company.

You will need to ask the ABTA member how financially secures their travel arrangements are. If the arrangements are not automatically protected, the ABTA member may be able to offer suitable insurance to cover you.

If you book with a Travel Trust Association member your money is 100% financially protected. This is achieved in two ways.Every Travel Trust Association member deposits your money into the trust account. A trust account is a bank account designated to hold the customers' money.Your money remains in the trust account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account.In addition to being held in trust, your monies are also insured.

A Stand Alone Safe Seat Plan policy is an insurance policy which is issued on your behalf by the Travel Trust Association member. If your money is not in the Trust Account, the Stand Alone Safe Seat Plan policy will reimburse the loss of any amount paid to a Travel Trust Association member up to the value of £11,000 per passenger.

It is the combination of the Trust Account and the Stand Alone Safe Seat Plan that ensures all of the money which you have paid to a Travel Trust Association member is safely protected and available to pay for those services which you have booked.

I have a complaint about a Travel Trust Association member. What can I do?

In the event of a breakdown of communication or a serious disagreement between a member and their customer, the Travel Trust Association can act as an independent intermediary. All complaints are dealt with in writing. Should you feel the need to make a complaint about one of our members, please detail the matter in writing and post it to:

Travel Trust Association
2 Crown Square
Woking
Surrey
GU21 6HR

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