Who are the Travel Trust Association?

Who are the Travel Trust Association?

The Travel Trust Association is a travel trade association. Our members consist of travel agents, tour operators and travel organisers.

The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny that you pay to our members is protected by the Travel Trust Association.

What does it mean if a company is a member of the Travel Trust Association?

It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.

Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.

“Thank you so much for the cheque we received today in settlement of our claim. On behalf of my husband and myself, I would like to thank you for all your hard work on our behalf.”    
Mrs B.

All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.

Complaints procedure

In the event of a breakdown of communication or a serious disagreement between a member and their customer, the Travel Trust Association can act as an independent intermediary.

All complaints are dealt with in writing. Should you feel the need to make a complaint about one of our Members, please detail the matter in writing and post it to:

Travel Trust Association
2 Crown Square
Woking
Surrey
GU21 6HR

Please enclose copies of any previous correspondence that you may have had with the company and any paperwork that is at all relevant e.g. receipts, invoices, etc.

Upon receipt Travel Trust Association will act as an independent intermediary in your grievance with the member and shall liaise between both parties. Should the response that you receive from the Member not be satisfactory, we can then offer you an arbitration service. The arbitration service is administered and managed independently from Travel Trust Association and the Travel Trust Association member.

Speak to a Specialist

Akin has been to all these places and experienced all these holidays.

Give him a ring to discuss your holiday in detail on 0330 390 0999 or send an email.

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"We just returned from a week in Cappadocia Turkey. Diamond star Experience were really helpful and friendly throughout our experience with all aspects of the holiday. Our flight was delayed and I received contact from Oguzhan and Rica telling me that they had arrange later pick up from the airport when arriving in Turkey. Mustafa our driver was warm and friendly throughout our stay .The transfer and 3 day tours were fantastic , Our guide was really knowledgeable and looked after us while we toured this remarkable place The highlight was the Balloon ride in the morning a truly magical experience . I can not fault any part of the holiday and the service of Diamond Travel Experience . Easy to contact through what’s app anytime which was a great touch . I would strongly recommend Diamond star Experience for booking a holiday , We will def book again with them when returning to Turkey. Thanks and well done ! A truly wonderful Break" Mrs Wilson  - 21 Aug 2025

"A week's trip on Perla del Mar captained by Mustafa, with chef Dohan, and crew Cem, Emre and Meric turned out to be the best family holiday we had ever booked. Akin's recommendation of the boat was spot on. Dohan's menu and cooking was absolutely excellent. The crew went out of their way to assist us at every opportunity and their care and attention to the children on the trip was exemplary. There wasn't a single fault that on the whole trip, the transfers worked perfectly, the crew were there to greet us at Marmaris and led us through the alleys to the waterside where the amazing boat in front of us was to be ours for a week. We were all taken aback and realised that Mum's mad dream was coming to fruition. A holiday found by google, sold to us by Akin who took the trouble to explain everything turned out to be beyond the dreams of all of us. Canoeing in quiet coves, swimming and snorkelling to our hearts content then served with drinks and snacks before amazing meals and enjoying the trips between coves became the order of each day. I can firmly recommend this holiday to anyone. It was simply amazing." Christine - 25 May 2025

" We went to Diamond Star experience because they offer multi-centre holidays and had good ratings. We were in no way disappointed with what was organised. We said that we wanted a few days in Athens and then a week on a relatively quiet island. Akin made a proposal (Athens then Naxos) and then, when we agreed, organised everything. The Athens hotel was central and accessible to the main sites and to restaurants, and was of very good quality. The choice of Naxos for the island was equally good and we stayed in an excellent three star hotel on the edge of the town within easy reach of the beach and restaurants. All transfers were efficiently organised and even when there was a transport hiccup (our fault!) there was a phone call from the Athens back-up team within the hour to find out what had happened.
Thank you very much, Akin and staff, for a really enjoyable holiday and for service which can be easily be recommended.
"  Mr Alan Fraser - 19 May 2025

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