Who are the Travel Trust Association?

The Travel Trust Association is a travel trade association. Our members consist of travel agents, tour operators and travel organisers.

The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny that you pay to our members is protected by the Travel Trust Association.

What does it mean if a company is a member of the Travel Trust Association?

It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.

Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.

“Thank you so much for the cheque we received today in settlement of our claim. On behalf of my husband and myself, I would like to thank you for all your hard work on our behalf.”    
Mrs B.

All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.

Complaints procedure

In the event of a breakdown of communication or a serious disagreement between a member and their customer, the Travel Trust Association can act as an independent intermediary.

All complaints are dealt with in writing. Should you feel the need to make a complaint about one of our Members, please detail the matter in writing and post it to:

Travel Trust Association
2 Crown Square
Woking
Surrey
GU21 6HR

Please enclose copies of any previous correspondence that you may have had with the company and any paperwork that is at all relevant e.g. receipts, invoices, etc.

Upon receipt Travel Trust Association will act as an independent intermediary in your grievance with the member and shall liaise between both parties. Should the response that you receive from the Member not be satisfactory, we can then offer you an arbitration service. The arbitration service is administered and managed independently from Travel Trust Association and the Travel Trust Association member.
 

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